Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.

To be eligible for a refund, your item must be unused and in the same condition as the one in which you received it. It must also be in its original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products, dangerous products or flammable gases or liquids.

Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products

To make a return, you must provide us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or has a missing part for reasons other than an error on our part.
* Any item returned more than 30 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your request.
If your request is approved, your refund will be processed and the credit will be automatically applied to your original credit card or payment method within a certain number of days.

Late or missing refunds (if applicable)
If you haven't received your refund yet, please first check your bank account.
Then contact your credit card issuer, as there may be a delay before your refund is officially made.
Then contact your bank. Often a processing time is required before a refund is made.
If after completing all these steps, you have not yet received your refund, please contact us at Sales items (if applicable) Only items at current prices can be refunded. Unfortunately, discounted items are not refundable. Exchanges (if applicable) We only replace an item if it is defective or damaged. If in this case you want to exchange it for the same article, send us an email to and send us your article: 

Business Center, Al Shmookh Building, UAQ Free Trade Zone, Umm Al Quwain, U.A.E


Gifts & Gifts
If the returned item was identified as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the donor preferred to receive the item first and offer it later, we will send a refund to the donor and they will know that you have returned the item.

Shipping and Returns
To return a product, you must send it by mail:  Business Center,  Al Shmookh Building,  UAQ Free Trade Zone,  Umm Al Quwain, UAE

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time required to receive the exchanged product may vary.

If you are shipping an item worth more than 75 euros, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you are returning.